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How to Turn Computer Problems into Competitive Advantage by: Tom Ingrim, Project Management Institute (1998), 243 pages. Recommended by: MemberCare@GoValidate.com Comment: Lots of raw data on failed projects. The Trouble With Computers: Usefulness, Usability, and Productivity by: Thomas Landauer, MIT Press (1996). Recommended by: MemberCare@GoValidate.com Comment: Helpful when writing user requirements and usability tests.